This page was last updated 29 November, 2022.

• 1. TO WHOM DOES THIS PRIVACY STATEMENT APPLY?

• 1.1 This site, with the url www.skeydrone.aero (“Site”), is the property of and is managed by SkeyDrone NV, registered in the Crossroads Bank for Enterprises under number 0743.488.073, and having its corporate headquarters at de Meeûssquare 35, 1000 Brussels (“we”, “our”, “us” or “SkeyDrone”). 
  
  1.2 SkeyDrone operates at various locations across Belgium and acts as controller for the processing of the personal data that we collect from you or that you provide to SkeyDrone when you visit our Site (“Site User”), when you or your organisation uses our products and services, when you contact us to obtain information or to request a quote (by phone or on our Site), when you visit our premises, when we perform our business activities, or when you or your organisation provides a product or service to us.  
  
  1.3 We do our utmost to protect and process the personal data that are entrusted to us in a correct and transparent way, more particularly in accordance with the applicable law and especially with the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”).
  
  1.4 If you provide us with the personal data of other individuals, you guarantee that the data subject was informed of this Privacy statement, and that insofar as a certain processing requires the consent of the data subject, you have obtained the relevant consent from the data subject for this processing by us. 
  
  1.5 This Site may use cookies and/or other similar technologies. More information can be found in our Cookie statement.  
  

  2. WHAT DOES THIS PRIVACY STATEMENT COVER?

• 2.1 With this Privacy statement we wish to inform you about how and why we process your personal data, to whom we transmit this information, what your rights are and who you can contact for more information. 

  2.2 This Privacy statement applies to any web page of the Site, unless a specific privacy statement is provided to you by SkeyDrone. Such specific privacy statement applies to certain applications available on specific pages of the Site which are only accessible through a login and subject to specific terms and conditions. This Privacy statement is also not applicable to the web page (and related sub-pages) through which you can apply for current job openings: https://skeydrone.aero/jobs. Our separate Privacy statement for applicants applies to this page. 

  2.3 This Site may contain links to other websites. Although we try to only insert links to websites that share our own standards regarding data protection, we are neither responsible for the contents nor for the policy regarding data protection of those websites. This Privacy statement only applies to data processed by SkeyDrone. When you click on links on this Site, we strongly advise to read the Privacy statements on the relevant websites first, before sharing any personal data. 

  3. WHICH PERSONAL DATA DO WE COLLECT?

• 3.1 The personal data that we collect and process, can include the following elements: 

• Site Users

  – electronic identification information including IP addresses, type of browser 
  – personal characteristics (e.g. including language, …) 
  – the information you provided in forms (e.g. feedback forms), to customer services and through any other services and communication channels that we offer 
  – information on how you use our products, services and Site 
  – information on how you interact with us and other similar information 
  – technical information including (mobile) communication information 

  Customers and Prospects 

  – standard identification and contact information including name, professional address, professional phone number, professional email address, country of residence
  – personal characteristics including language 
  – financial information including bank account number
  – profession and job title 
  – the information you provided in forms (e.g. feedback forms), to customer services and through any other services and communication channels that we offer 
  – information on how you use our products and services

  Suppliers

  – standard identification and contact information including name, professional address, professional phone number, professional email address, country of residence 
  – personal characteristics (e.g. including language, …)
  – financial information (e.g. bank account number) 
  – profession and job title 
  – the information you provided in forms and through any other services and communication channels that we offer

• Visitors of our premises 

  – standard identification and contact information including name and email address  
  – date and duration of your visit of our premises 

  Other stakeholders (see further specification under section 4) 
  
  – standard identification and contact information including name, address, phone number, email address, country of residence  

• 3.2 We can obtain such personal data because you have given it to us (e.g. via a form on this Site, by contacting us), because others have given them to us (e.g. other Belgian or international public services, third-party service providers that we rely on in the context of our activities), or because they are publicly available.

  We can also obtain your personal data through the way in which you interact with us.

  4. FOR WHICH PURPOSES DO WE PROCESS PERSONAL DATA?

  4.1 We process your personal data for the following purposes: 

  1. Present our Site and provide you with information on our products, services and deliver support that you request from us, for example through the contact form on this Site.
     
     LEGAL BASIS
     

     Where we obtain your consent before processing such information, we will rely upon this consent as our basis for processing.  

     In other cases, this processing is necessary for our legitimate interest in building and maintaining a good business relationship and providing adequate answers to queries. 

     CATEGORY OF DATA SUBJECTS
     Site Users 

  2. Providing our product and our services: Meet our obligations and enforce our rights arising from any contracts with you or your organisation, including in order to provide the products and services that you ordered or to which you subscribed, in the context of delivery of the product and/or service, logistics, sending transactional communications, as well as accounting and billing.
     
     LEGAL BASIS
     

     Where this processing is required to comply with a legal obligation, we will rely on this legal obligation for this processing.  

     In other cases, the processing will be necessary for SkeyDrone’s legitimate interest in processing data of individuals in the context of our contracts with your organisation. 

     CATEGORY OF DATA SUBJECTS
     Customers and Prospects 

  3. Customer management: In order to provide optimal customer experience, we process certain personal data for the purpose of customer management.
     
     LEGAL BASIS
     

     We carry out this processing on the basis of our legitimate interest in knowing our customer and maintaining our relationship with you, with a view to providing an excellent customer experience.  

     CATEGORY OF DATA SUBJECTS
     Customers

  4. Supplier management: Management of orders placed and payment of suppliers. Prospecting of potential suppliers and their evaluation. 
     
     LEGAL BASIS
     

     This is necessary for SkeyDrone’s legitimate interest in processing data of individuals in the context of our contracts with your organisation. 

     In relation to prospective suppliers, we carry out this processing on the basis of our legitimate interest in establishing new business relationships. 

     CATEGORY OF DATA SUBJECTS
     Suppliers and Prospects 

  5. Comply with legal obligations under the applicable legislation in relation to the activities of SkeyDrone.  
     
     LEGAL BASIS
     

     This processing is necessary for a legal obligation to which SkeyDrone is subject, in particular the Commission Implementing Regulation (EU) 2021/664 of 22 April 2021 on a regulatory framework for the U-space as of its date of application. 

     CATEGORY OF DATA SUBJECTS
     Relevant stakeholders 

  6. To send you (personalized) marketing or commercial information via the Site, post or via email
     
     LEGAL BASIS
     

     This processing is necessary for our legitimate interest in ensuring that our customers are kept up-to-date with information about our services and helping us understand your interests, personalize our interactions with you, and develop our business relationship, as this helps us to preserve our business operations or grow our business (also referred to as “soft opt-in”). 

     Where we are required by law to obtain your consent before processing such information, we will rely upon your consent as our basis for processing. 

     CATEGORY OF DATA SUBJECTS
     Site Users, Customers and Prospects

  7. Detecting, preventing and combating fraud and illegal uses, abuse, spam, fraud, security incidents and other harmful activity or to comply with government or court orders. 
     
     

     LEGAL BASIS
     This processing is necessary to comply with a legal obligation to which SkeyDrone is subject.  

     If no such legal obligation applies, the processing will be necessary for SkeyDrone’s legitimate interest to deal with fraud, crime and abuses.  

     CATEGORY OF DATA SUBJECTS
     Site Users, Customers and Prospects, Suppliers 

  8. Management of disputes including the repayment of amounts due.

     LEGAL BASIS

     The processing will be necessary for SkeyDrone’s legitimate interest to defend itself in and out of court. 

     CATEGORY OF DATA SUBJECTS
     Site Users, Customers and Prospects, Suppliers 
     

  9. Public relations and relationships with stakeholders, including management of our relationships with national and international authorities and with other U-space service providers (USSP) in Europe. 

     
     LEGAL BASIS
     The processing will be necessary for SkeyDrone’s legitimate interest in establishing and maintaining good business relationships with all stakeholders that are relevant for conducting its activities. 

     CATEGORY OF DATA SUBJECTS
     Relevant stakeholders

  10. Registration of visitors for access control purposes
      
      

      LEGAL BASIS
      The processing will be necessary for SkeyDrone’s legitimate interest in applying high standard security measures for its premises. 

      CATEGORY OF DATA SUBJECTS
      Visitors

  11. Registration of visitors for access control purposes
      
      

      LEGAL BASIS
      The processing will be necessary for SkeyDrone’s legitimate interest in applying high standard security measures for its premises. 

      CATEGORY OF DATA SUBJECTS
      Visitors

  12. Administer our Site and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical and survey purposes, for example by using cookies or similar technologies.
      
      LEGAL BASIS
      

      We will obtain your consent before processing such information. 

      CATEGORY OF DATA SUBJECTS
      Site Users

  13. Improve our Site, products or services, marketing, or customer relationships and experiences, in particular by using cookies or similar technologies.
      
      

      LEGAL BASIS
      This processing is necessary for our legitimate interest in improving our products or services and your experience while using the Site, as this helps us to preserve our business operations or grow our business. 

      Where we are required by law to obtain your consent before processing such information, we will rely upon your consent as our basis for processing. 

      CATEGORY OF DATA SUBJECTS
      Site Users

  14. Evaluating and executing mergers, acquisitions, reorganisations or other corporate transactions
      
      LEGAL BASIS

      The processing for these purposes is necessary for the legitimate interest of SkeyDrone in carrying out the said business transactions in order to implement our business strategies or grow our business. 

      CATEGORY OF DATA SUBJECTS
      Site Users, Customers and prospects, Suppliers, Visitors

  In addition, if we use your information for purposes other than those mentioned above we will notify you of these purposes before using your information and obtain your consent (where necessary).

  5. TO WHOM CAN WE TRANSMIT YOUR PERSONAL DATA?

  5.1 We can transmit your personal data to third parties who reasonably need access to those data in view of achieving one or several of the above-mentioned purposes. 

  external service providers that SkeyDrone relies on in the framework of its activities : IT service providers, translation agencies, security companies, marketing agencies, subcontractors; 

• potential or future buyers of SkeyDrone; 
• Skeyes (the Belgian air navigation service provider) and their security company who will receive the name and meeting details for Customers, Suppliers and Visitors that access our premises;    
• law enforcement and public authorities, in accordance with the applicable legislation; 
• external professional advisors (e.g. auditors, lawyers or consultants of SkeyDrone).

  5.2 Please note that some parties who receive your personal data may be located in a country outside the European Economic Area (EEA) of which the legislation does not offer the same degree of data protection. We will ensure that your personal data is only transferred to parties that apply an appropriate level of data protection (e.g. where the European Commission has issued an adequacy decision or by including the so-called EU standard contractual clauses in the agreement with the recipient and subject to an appropriate data transfer impact assessment). You can contact us to receive a copy of the appropriate safeguards that apply to the transfer of your personal data using the contact details in section 10.

  6. ON WHAT LEGAL BASIS DO WE PROCESS YOUR PERSONAL DATA?

• 6.1 Unless otherwise indicated, the provision of personal data to SkeyDrone is not a statutory or contractual requirement and you are not obliged to provide your personal data to us. If you decide not to provide your personal data, we might, in some instances, not be able to provide you with all features of the Site or a product or service. Completion of any forms or surveys is entirely voluntary, although you may be required to submit certain personal data to SkeyDrone to allow us to adequately handle your inquiries or requests. 

  7. ARE YOUR PERSONAL DATA PROTECTED?  

  7.1 We take strict technical and organisational (safety) measures to protect your personal data online as well as offline against access by unauthorized persons, unlawful processing, abuse, damage, loss and destruction. 

  7.2 In spite of the appropriate safety measures we take as soon as we receive your personal data, especially the transfer of data via the internet is never completely safe (including e-mail). We are doing our utmost to protect your personal data, but can never fully guarantee the safety of the personal data we receive or send. 

  We restrict the access to your personal data to people who need this information to a reasonable extent to perform their tasks.
   

  8. HOW LONG WILL YOUR PERSONAL DATA BE SAVED?

  8.1 Your personal data shall be saved no longer than necessary for the above-mentioned purposes, or as long as permitted or required by the applicable laws, taking into account any statutory limitation or retention terms. 

  8.2 The applicable storage period for personal data collected through cookies or similar technologies on this Site can be found in our Cookie statement. 

  9. WHAT ARE YOUR RIGHTS?

  9.1 You have several rights regarding the personal data that we process. If the relevant conditions of the GDPR are met, you have the right: 

  • to access your personal data and to receive a copy of it; 
  • to ask us to rectify your personal data, if you think it is incorrect or incomplete; 
  • to ask to delete your personal data (“right to be forgotten”), for example, if you think that we do not (or no longer) have any legitimate basis to process it;
  • object to the processing of your personal information for direct marketing purposes or to any processing which we carry out based on our legitimate interest; 
  • to withdraw your consent for the processing of your personal data (insofar the processing is based on your consent). This withdrawal will however not affect the lawfulness of the processing of your personal data for the period prior to the time of this withdrawal and processing activities based on another legal basis; 
  • to restrict the processing of your personal data if the applicable legal provisions are complied with, for example, when we check the accuracy of your personal data; 
  • to data portability or the right to receive your personal data in a structured, conventional and machine-readable form and to transfer it to another party (insofar the processing is based on consent or the performance of an agreement);
    

9.2 If you have questions about your data protection rights, or if you would like to exercise one or more, please email  privacy@skeydrone.aero. 
 
Furthermore, if you believe that SkeyDrone did not act in accordance with the legislation concerning the processing of personal data, you have the right to file a complaint with the competent supervisory authority of your place of habitual residence or work or where an alleged infringement took place. For Belgium, this is the Data Protection Authority (www.dataprotectionauthority.be). 

• 10. HOW CAN YOU CONTACT US? 

• 10.1 If you have any questions regarding this Privacy statement or this Site in general, you can contact us: 

  • by e-mail: privacy@skeydrone.aero
  • by letter: SkeyDrone, Tervuursesteenweg 303, 1820 Steenokkerzeel. 
    
    

• 11. MODIFICATIONS TO THIS PRIVACY STATEMENT 
      

• 11.1 We can modify this Privacy statement at all times. In order to keep you informed of the latest modification of the Privacy statement, we shall adapt the revision date on top of this page each time it is modified. The modified Privacy statement shall enter into force as of that date. 

  Please consult this page regularly to keep informed of any modifications and/or additions.